For training purposes only. The information might be wrong or outdated. See the Official Website here.
City of Detroit Residents
You are invited the attend the City of Detroit Ombudsman's First Cyber Town Hall
The City of Detroit Office of the Ombudsman was first charted more than 40 years ago. It is designed to provide protection for the individual citizen, businessperson, or developer, where there is a lack of follow-up or city services rendered.
The Ombudsman is appointed by a two-thirds majority of the Detroit City Council to a 10- year term under the City of Detroit 2012 Charter (Article 7.5.-Chapter 4- Sec.7.5-401. - Sec.7.5-417)
The City of Detroit Ombudsman, Bruce Simpson, is a liaison between the City of Detroit and all persons who have a complaint or inquiry into the operation of a city department or conduct of a city employee. Ombudsman Simpson works as an independent oversight to provide individuals with an opportunity of providing a confidential avenue to address complaints. The Office proposes policy and procedural changes when systemic issues are identified.
As an investigative agency, our responsibilities include processing all complaints, inquiries, and advocating for the delivery of city public services.
Mr. Bruce Simpson is serving as Detroit's Fifth and youngest Ombudsman in history!
He is a member of the United States Ombudsman Association, DTE Community Advisory Board, the Municipal League of Cities, the Governmental Financial Officers Association, an active member of the Alpha Phi Alpha, Fraternity Incorporated, and a strong advocate for “Improving the Quality of Life on a Daily Basis."
You may contact the Office of the Ombudsman any time that you feel you have been treated unfairly by the action of a city department. We encourage you to first attempt to resolve the problem by first contacting the department. Often the city departments are genuinely concerned with handling citizen complaints regarding City services. If the response you receive is still inadequate, you may escalate your concern by contacting the Office of the Ombudsman.
For a listing of City departments and contact information (enter on the link and click on departments)
Fallen Tree-Blocking the Easement of the Sidewalk or Streets
Trash pickup - Trash Container/Bulk Pick-Up Items
Tree Removal/Trimming on Berm Area (ONLY)
Vacant and dangerous buildings
Water Main Breaks
Office Hours: 8:30 am – 4:30 pm
Email Us: [email protected]
U.S. mail and Walk-ins:
Coleman A. Young Municipal Center
2 Woodward Ave, Room 114,
Detroit, MI 48226-3413
(Parking Instructions) Please remember to look at your parking zone, use the parking meter and pay for your parking, or download the parking app and follow the instructions) https://www.parkdetroit.us/
If you choose to send a letter or an e-mail to the Office of the Ombudsman, please follow the instruction below:
2 Woodward Avenue, Room 114, Detroit, MI 48226-3413
Clearly state the location, the nature of the matter, and the dates of your complaint.
Explain the action that you desire.
The Ombudsman may investigate any official act of any agency except elective officers which aggrieves any person. The authority of the Ombudsman extends equally to all agencies. However, with respect to any investigation authorized by this Charter to be made by an agency having subpoena power, the Ombudsman may only investigate and report whether the agency's investigation and hearing, if any, was conducted fully and fairly. The Ombudsman may establish procedures for receiving and processing complaints, conducting investigations and hearings, and reporting findings. No fee shall be levied for the filing or investigation of complaints.
No. A property owner is responsible to maintain blight or illegal dumping within 10 feet of the property owner’s home. In addition, the property owner is also responsible to maintain the area from the middle of the street to their property, and to the middle of the alley of their home.
2020 - 2021 Report sec. 4
2020 - 2021 Report sec.1 - 3
Ombudsman Budget Analysis Report for 2018 - 2019
Ombudsman Budget Analysis Report for 2016 - 2017
Ombudsman Budget Analysis Report for 2015 - 2016
2014 Ombudsman Budget Analysis Report