Ombudsman Confidentiality Policy Statement

Confidentiality

A complainant may request confidentiality.  A person may choose to make a complaint anonymously, but this will limit our ability to follow up with the individual and communicate the status of the complaint. Should a person choose to complain anonymously, be sure to hold onto the complaint number in the event that you need to contact the Office of the Ombudsman again. 

In addition, the complainant may request the withholding of his or her name from release to the department involved. In such a case, the Office of the Ombudsman will withhold all contact information so that we can maintain communications with the complainant.

Ombudsman Web Site Disclaimer

The City of Detroit Office of the Ombudsman Web site contains links to other Web sites on the Internet which are not under the control of the City of Detroit Office of the Ombudsman.  The Office of the Ombudsman makes no representation concerning the contents of these sites, nor should the fact that the Office of the Ombudsman has provided these links serve as an endorsement by the Office of the Ombudsman of any of these sites.

The Office of the Ombudsman is providing these links only as a convenience to visitors of our site interested in info related to the topics presented on this site.

The Office of the Ombudsman does not warrant or make any representations as to the quality, content, accuracy or completeness of the information, graphics, links and other items contained on this server or any other server. Such materials have been compiled from a variety of sources, and are subject to change without notice.

Commercial use of the material or our online services is prohibited without prior specific written permission from the City of Detroit Office of the Ombudsman.

USOA Standards

Independence:

Function as an impartial and critical entity that reports findings and makes recommendations based solely on a review of facts and law, in the light of reason and fairness.

Impartiality:
Receive and review each complaint in an objective manner, free from bias, and treat all parties without favor and prejudice.

Confidentiality:
Use discretion to keep confidential or release information related to a complaint or investigation— balance the need to protect sensitive information so that a complainant can come forward, with the need to disclose information as a part of an investigation or public report.

Credible Review Process:
Perform responsibilities in a manner that engenders respect and confidence and be accessible to all potential complainants.