Customer Portal

You can pay your water bill and access your Detroit Water and Sewerage Department (DWSD) account on our Customer Portal.

On the portal you can:

• View your current bill and billing history;
• Make or schedule a payment;
• Enroll in auto-pay;
• Enter a payment arrangement; or
• See and track your water usage.

With an online account, you can use Amazon Alexa with the “Detroit Water” skill to ask Alexa about:

• Current and past bills;
• Balance and due date; and
• Current and past water usage, and even compare usage.

Don’t have an online account?

• If your name is on your DWSD bill you can register here.
• If your name is not on your DWSD bill, call Customer Service at 313-267-8000 or go here.
• Watch the videos below if you need further help.

Prefer to pay another way?

Visit one of the more than 50 no-fee kiosks in and around Detroit and use cash, check or debit/credit card to pay your bill. Find your nearby kiosk.

Call our automated pay-by-phone system at (313) 267-8000.

Send your payment by mail with check or money order payable to the “Board of Water Commissioners.”

Mail to:
Board of Water Commissioners
Detroit Water and Sewerage Department PO Box 554899
Detroit, MI 48255-4899