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DWSD is Here to Help – Water Assistance Programs

kid and mom

No one has to lose their water service

Do you, or someone close to you, have limited income or a recent decrease in income?
Click or call (313) 386-9727 for the DWSD Lifeline Plan
 
Learn More
Are you impacted by a plumbing leak or monthly water bills that are unusually high?
Click or call (313) 386-9728 for plumbing repairs on low-income households.
Learn More
Do you need help paying your water or sewerage bills but aren't low-income?
Enroll today in the EasyPay Plan with only $10 down.
Click or call (313) 267-8000.
Learn More

 

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The Lifeline Plan

Are you experiencing poverty and need assistance with your water bill? The Detroit Water and Sewerage Department (DWSD) and community partners offer Water Assistance Programs for eligible households, including Detroit's income-based water affordability program — the Lifeline Plan.

Residents who are enrolled in or applied for an assistance program will continue in a moratorium. For other households with delinquent accounts and who have the ability to pay, the water shutoff moratorium was lifted on December 31, 2022.

 

Easy Pay Plan

If you are not low-income and have a past due balance, whether you’re a resident, business, faith-based organization or nonprofit, the DWSD EasyPay Plan is available. The plan is as easy as 1-2-3.

One, pay $10 down to enroll.

Two, have your past due balance spread over the next 36 months.

Three, make your monthly payments for your EasyPay and your monthly water, sewerage and drainage charges to keep your access to clean water and be protected from shutoff.

Also, with EasyPay there are no interest or fees!

Enroll now by going to the DWSD Customer Self-Service Portal or call 313-267-8000

State and Federal Water Assistance Programs

During the COVID-19 Pandemic, state and federal agencies have made available an unprecedented amount of funding to assist low-income households with utility bills. Wayne Metropolitan Community Action Agency will help you apply to all the qualifying programs by calling 313-386-9727 or use their universal application at waynemetro.org.

MDHHS State Emergency Relief Program

Up to $175 per year in assistance is available to qualifying low-income households. Call 2-1-1 or go to www.michigan.gov/mdhhs.

Michigan Homeowner Assistance Fund (MIHAF)*

Up to $25,000 to homeowners for mortgage, land contract, past due taxes, and utility bills (water assistance is a portion of the $25,000). The program is available for a limited time. Apply now by using the Wayne Metro universal application at waynemetro.org.

*These programs are only available for a limited time

Wayne County Veterans Financial Hardship Services

Veterans may obtain financial assistance through the Wayne County Financial Hardship Services Program using Wayne County Soldiers & Sailors Relief and Michigan Veteran Trust Funds. Assistance may be granted to honorably discharged indigent wartime veterans, their spouses, and dependent children to meet their immediate needs. Visit the Wayne County Veterans page for further detail or call 313-224-5045.

Other Assistance Partners